IT Service & Support

In order to keep your business systems efficient and updated

You need a regular service agreement or occasional emergency support, we at Saicomp can tailor a service and support solution to suit your requirements. Our services include:

Service Contract ( Annual Maintenance Contract)

We can offer your company a support and service contract to keep your business' computer systems and network at peak performance. The service contract includes regular scheduled maintenance for all systems and equipment at an agreed service level and cost.

On-site support

We offer phone and on-site support of desktop , server, operating systems, networking equipment as well as support for a wide range of hardware. We aim to provide you with the highest possible level of customer service. When you call us we assign you with an experienced technician who can provide you with an 'end-to-end' resolution to your problem. Your technician will assess your situation, before recommending a course of action. If it is necessary to buy new parts or software than the technician will install these and ensure that you have a working system.

Rest assured that Saicomp keeps track of your support history so that we can maintain the continuity of care that you expect and trust.

Off-site / remote systems management

For fast, efficient more cost-effective support, Saicomp can instigate a protocol to manage your company's IT systems remotely. Problems can be fixed quickly with minimum impact on your business and without waiting for a technician. Many tasks can be performed remotely including:

Daily back-up of mission critical data

Performing security checks

Maintenance of user accounts and permissions

Network operations and monitoring

Server performance monitoring

Telephone support on-demand

When small problems come up that can be solved over the telephone, we have technicians available to talk you through the solution. Telephone support is charged out on 15 minute increments making it a cheap, fast and efficient way to solve small problems.